I created a web site that permits customers to create a stylized map utilizing GPS information from providers like Strava. One in every of our choices is to overlay the trail on a watercolor background and we e mail the excessive decision file to the shopper. Just lately, a buyer paid for a map and once I went to create the excessive decision picture, I observed they did not put any paths or textual content. It was only a watercolor picture with an empty overlay. I opened the uncooked information file and it matches what a file may appear like should you simply clicked by way of the editor. I emailed the shopper utilizing the tackle submitted with the order and the e-mail bounced. I additionally tried to ship a textual content to the shopper utilizing the supplied cellphone quantity and have not obtained a response. I plan to strive calling them if they do not reply by this afternoon. The cardboard used seems to be from Saudi Arabia, however the consumer accessed the web site from Washington DC. If that is fraud, I do not see why they’d use our web site for the reason that watercolor picture by itself is not that beneficial. What do you do in conditions like this? Refund the acquisition? Report the incident to the fee supplier? I simply launched the web site final week so I’ve by no means encountered one thing so weird. Any perception is significantly appreciated!