By incorrect transport addresses, I imply the shopper offered the wrong transport tackle at checkout, mostly by leaving out their apt or unit quantity.
We use Shipstation which flags orders with unverifiable transport addresses and so they’re about 80% correct with it. **Some addresses that they flag are simply tremendous.** Whereas others, like one transport to Canada however lacking an condo quantity, handed their verify with flying colours.
**What I’ve tried:**
**For orders bought by bank card** – If the tackle is lacking data, I’ll e mail the shopper as much as three occasions asking for the lacking data after which cancel the order if I obtain no response.
**For orders bought by bank card** – If the tackle is lacking data, I’ll e mail the shopper as much as three occasions asking for the lacking data after which simply ship the order simply in case the tackle is correct. They are going to ALWAYS instantly reappear as soon as their bundle says it is en route again to us. The reply is normally one thing of an “oops, are you able to please resend?” Our refund coverage in that occasion is to refund the order much less a restocking payment (transport + transaction payment), and that is that.
**For orders bought by way of Paypal** – If the tackle is lacking data, the order is canceled instantly. Don’t move go.
**What I am contemplating doing:**
Now, as I discussed, Shipstation has solely been 80% correct with flagging potential tackle points. I have been doing the leg work to double-check flagged addresses by way of google maps. However, I want to streamline this course of each for effectivity and to cut back bills.
If I **cancel all the pieces that is flagged**, some orders with good addresses will possible be canceled as properly. And, some orders with unhealthy addresses that go unflagged will nonetheless ship. We’ll even be out of the transaction charges in any case since Stripe and Paypal hold them. Clients will e mail and ask what occurred in any case, in order that’s probably not environment friendly.
If I **confirm all the pieces that is flagged**, I’ll spend hours emailing prospects and correcting addresses. And, some orders with unhealthy addresses that go unflagged will nonetheless ship.
I get that that is “par for the course” in e-commerce land. Hell, I even see Amazon refunding a few of our FBA orders due to undeliverable addresses/incorrect addresses.
Do you all have a course of that is been useful? Does a 2% charge of flawed transport tackle sound regular?[ad_2]