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I run my very own drop-shipping retailer and have been scuffling with customer support recently. 80% of my dwell chat and e-mail tickets are about the identical few questions (the place’s my order? How a lot does delivery value? I wish to return my package deal). I understand how essential it’s to supply wonderful customer support, however I actually don’t have time to deal with all of the tickets. It takes me round 5 minutes to cope with each. Not a terrific use of my time.

Does anybody else wrestle with the identical points of getting to both present sluggish buyer assist or have your helps brokers spend time doing repetitive duties?

Would love to listen to the communities ideas/experiences!

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