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We’re an OEM who handles our personal achievement. Shopify makes this very straightforward for us besides we’re having a problem with clients being charged obligation upon supply. We ship from the California to Canada — though our product is NAFTA eligible and we embrace the suitable paperwork (written assertion for below $2k or the official type for over $2k) clients are nonetheless wrongfully being charged obligation by the couriers as a result of they’re unaware of the exemption. I do know for positive we’re exempt as a result of if I educate the client and inform them to push again, they do not find yourself having to pay. Does anybody know the way we are able to stop this from taking place?

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