I’ve a buyer who purchased a 2019 MacBook Professional 16″ for $2500, claimed it did not activate, and returned it. When it was returned, what the shopper actually despatched again was a 2011 MacBook Professional 13″.

The client claims that that is what they acquired, however that is friggin’ not possible as a result of I promote solely MacBook Execs from 2017-2019. There’s not a single MacBook from 2010-2016 on my premises.

How do I reply to and deal with this? The account will be deleted, however what if the shopper brings their case to social media, BBB, and different channels to slander and libel my firm?

How do you take care of obstinately fraudulent clients?