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I’m new to ecommerce. I presently am operating an aliexpress dropshipping shopify retailer. Sure, I do know that aliexpress dropshipping will not be essentially the most supreme choice, however I needed to begin someplace. In april I used to be utilizing epacket as that was essentially the most dependable logistics choice, however now it’s going through extreme delays and a handful of my orders are delayed. I’ve made it clear about these delays and gave an estimated arrival time on every product web page, and a max supply time of 45 enterprise days in our transport coverage. Nonetheless, I’ve recieved refund calls for for orders which are nonetheless effectively earlier than the max supply time. Do I’ve any obligations to refund? I nonetheless have a coronary heart and can refund broken items and orders previous the max supply date, however how essential are repeat clients REALLY? I promote on Google, so regardless I nonetheless have folks visiting and changing every day and censor my web site critiques. Am I lacking something?

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