State of affairs: Bundle marked delivered, buyer claims they haven’t acquired their objects.

9 occasions out of 10 it is a case of a bundle being stolen from the recipients porch or residence after supply. Typically it is service error. Regardless, as soon as a cargo is marked delivered by the service, turns into the recipients accountability to maintain the objects secure.

Most often I simply reship objects. I by no means present a refund, solely a reship. If the greenback worth is excessive sufficient, I am going to ask the client to pay for the transport price of a brand new merchandise. If I believe they’re attempting to rip-off me, I’ll current them with the choice for 50% off a substitute.

How do you guys deal with conditions like this?