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Hello eCommerce individuals,

I had my first Stripe dispute just a few weeks in the past and it got here again immediately that the purchaser’s financial institution upheld the declare. I am simply curious what subsequent steps I ought to take to keep away from this sooner or later and what the indicators are. I have been operating the web site for round 18 months. The Stripe integration requires the billing postcode and many others. too and I am comfortable that is the primary and just one to this point given I’ve had hundreds of gross sales.

We frequently have dropshippers, individuals ordering elements to firms, work addresses, their neighbours and many others. so simply going off billing tackle = transport tackle would not actually work.

Additionally, is there a method I can get in contact with the financial institution in regards to the case? Stripe do not give any particulars aside from telling you the result was not beneficial to you. I am not after a reversal or something, simply their pointers and recommendation actually.

The loss was £120 + dispute payment of £16.

Cheers

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