Amongst SaaS entrepreneurs, everybody talks concerning the significance of getting cellphone calls together with your clients. Not your entire clients, simply a few of them, randomly chosen. The purpose is to get suggestions about your product so you may enhance it. And in addition enhance your advertising message.

I maintain pondering that is one thing I ought to do for my e-commerce retailer in order that I can higher perceive my clients and their wants. However I am unsure the way to do it. Do I randomly e-mail a few of my clients and say “hey, can I chat with you for 15 min to grasp your wants?”. Perhaps I might provide low cost coupons or amazon vouchers in trade for his or her time in a “buyer satisfaction survey cellphone name” or one thing like that.

Do any of you make a behavior of speaking together with your clients? How do you go about it?

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