Howdy! B2B in home advertising and marketing right here, I run our ecommerce storefront.

We simply received acquired by one other firm, and I found that whereas their enterprise is barely about 2x as a lot income as us, their internet retailer does about 15x as a lot income. It is an enormous portion of their income. I used to be in awe and have been attempting to study and adapt their finest practices as a lot as attainable.

Nevertheless I am type of horrified with their finest practices. The one I am juggling with at this time is charging freight and tax on the internet. That is to say, they do not. Their ERP (which we simply built-in into) calculates tax and freight on the time of producing an bill, not an order. So clients who try via their web site are given a small disclaimer “freight and tax could also be added” and that is it. We promote cumbersome fragile issues (glassware) so freight could be huge, and their methodology is to cost their clients the FedEx listing worth of the price of freight. It is typically instances as a lot as the products themselves.

I received instructed once we transfer onto their internet system, we’ll have to undertake this as their ERP has no strategy to deal with giving freight to the web site, and so they arent prepared to construct in a “freight override” operate to have a pre-quoted freight quantity bill as an alternative of the true listing.

Tax is an entire different challenge, we at the moment combine with avalara on our web site, however they’re claiming the # of calls it makes to estimate each time somebody goes to their cart is an excessive amount of, so they need us to undertake their charge-tax-with-no-estimste mannequin

Moreover me considering this can be a horrific buyer expertise, I am questioning if theres something unlawful about this? I cant use simply buyer expertise to justify altering issues, since they’re extra profitable than we’re, however I need to make them conscious if we’re not compliant with the regulation.