Hello guys, on the lookout for some recommendation/suggestions on a primary CRM platform. For context, my brother is a graphic designer who often sells his work via third celebration websites and will get fee on gross sales. He’s received a effectively established model, and I’m working with him to setup a print store in order that he can promote direct to shopper in sure international locations. We’ve received the location constructed on Shopify, and we’re within the means of establishing the mixing with our printing associate. We each have an honest quantity of digital advertising and marketing expertise, however the lacking hyperlink is the customer support aspect.

What I’m on the lookout for is a primary CRM system, that can permit us to construct customer support e-mail templates, and simply reply to frequent questions (the place’s my order, can I replace my tackle, return request and so on.) with these templates. We probably received’t use it for advertising and marketing, only for coping with buyer queries. Every thing I discover appears to be both Advertising targeted, or does an excessive amount of! Within the first occasion, we simply need to simply handle and ship emails. The e-mail addresses we’ll be utilizing are hosted on G-Suite if that’s related.

Any recommendation can be appreciated – thanks for you time!